25 Jan 2016

Puente’s rural health clinic gains polish and patients

Eliseo Vega knows how risky it can be to miss work, even for a day.  When you’re worried about feeding yourself or your family, a day’s wage can make all the difference. That’s why he’s forced himself to work through high fevers and chronic back pain. “Sometimes I work when I am sick because if I lay down I feel worse,” he explains. (Vega’s name has been changed because he is undocumented).

But sometimes the fever lasts too long, the pain too intense to ignore. That’s when Vega and other Pescadero-area residents – mostly low-income farm workers who are only used to seeing a doctor for their urgent health problems – book an appointment at Puente’s medical clinic, a satellite of San Mateo Medical Center’s Coastside Clinic in Half Moon Bay.

Vega was one of 6 patients who came to see the doctor on a recent Thursday night at a Puente office portable, which underwent major renovations this summer to accommodate a growing demand for local first-line medical care in a region that for too long has had none. The clinic, which opened in March 2015, now has two exam rooms and a comfortable waiting area for patients. The rest of the portable is subdivided into cubicles that let Puente and county staff work side-by-side during clinic hours. The clinic was made possible with help from Supervisor Don Horsley, and funding for clinic improvements came from county grants, Measure A tax income, Kaiser Permanente, Lucile Packard Children’s Hospital Stanford, and Puente’s general fund.

The two exam rooms wait for patients.

The two exam rooms wait for patients.

“There’s just so much work that goes into turning this into a clinic at night. When it’s smooth, I’m actually kind of curious as to why, anticipating something to go wrong,” jokes Molly Wolfes, Puente Community Health Coordinator and self–described “clinic mom.”

Wolfes knows every patient by name, since she’s often the one who books their appointments and transportation to and from appoinments. During clinic hours, she interacts with patients, works the phones, and troubleshoots with drop-ins, like the man who came in to get help with his blood glucose monitor, which he didn’t know how to use.

On this Thursday night, every patient but one honored their doctor’s appointments in spite of the driving rain. An elderly woman with trouble walking, a new patient getting his first-ever physical after signing up for county health insurance through Puente, a mother suffering from headaches – they all received efficient care from the county’s professional health team, including Dr. Rebecca Ashe, a nurse, a medical assistant and an administrative patient support assistant.

Patients wait on a recent Thursday night.

Patients wait on a recent Thursday night.

Vega, a sturdy man with a grey mustache and hair plastered under a baseball cap, saw Dr. Ashe and received cold remedies and pain medication for his back. “Everyone where I live is sick right now,” he explained, describing the barracks he shares with other farm workers. “Sometimes I bring them to the doctor. I tell them, ‘We’ll go see Molly at the clinic from 5 to 7.’”

More and more patients like Vega are receiving essential medical care at the Pescadero clinic, which is regularly booked a month in advance and takes patients who have enrolled in ACE, Medi-Cal, or Medi-Care. A total of 195 patients have been seen in 2015 since the clinic opened in March, although that number does not account for the referrals to specialty care and follow-up appointments at Half Moon Bay or San Mateo Medical Center. Eighty percent of the appointments were farm workers, and the majority are men.

The whole point of the clinic is to make care available at times that are most convenient for the community, and make it close to home. “We want to make getting regular care as easy as possible and reduce barriers that would normally prevent people from going,” says Wolfes.

“The number of people we see simultaneously has increased. It’s become a bit more seamless,” she adds.

Dr. Ashe agrees. “It’s really nice having that second exam room. Rather than having to wait, I can see the patient in the next room. It really helps us to be more efficient with space. When people are discussing their health, they expect and deserve a private space for that.”

 

Dr. Ashe prepares to meet with patients.

Dr. Ashe prepares to meet with patients.

 

Dr. Ashe and her staff have diagnosed everything from heart murmurs to alcohol addiction. They see a lot of high blood pressure, cholesterol and diabetes. A substantial number of patients suffer from musculoskeletal issues, which is typical for people doing field labor. They do blood draws at the clinic and have the samples couriered to the San Mateo Medical Center. The results are available within 24 hours.

That’s not all. At some point, the clinic will add a pediatrician and a gynecologist to the mix, according to Dr. Ashe. “There’s a need. It will probably be one day per month.”

Beyond the clinic’s walls, Puente and the county have intensified efforts to reach as many under-served community members as possible. Puente’s community health workers have personally reached out to 588 unduplicated participants in Pescadero and la Honda, most of them at least twice, in an effort to get them enrolled in health insurance, provide them with health information, and connect them to the county health system. Puente is in the process of hiring more health workers to increase that success rate even further.

And earlier this month, the San Mateo County Homeless Outreach Team (HOT) hired a new “street medicine” nurse practitioner who will locate and treat homeless and farm workers at their homes and in the fields where they work.

“There are people who resist getting care for whatever reason. People who prefer to stay secluded. It’s hard for us all to go out as a team, but one person can enable relationships,” says Dr. Ashe.

For all the progress in the past year, Puente still feels that having a temporary health clinic inside an office portable is an interim solution at best. In the long term, Puente will advocate for the construction of a health resource center the community deserves, including primary care, dental and some community-specific specialty care—ideally reducing the need for urgent care visits and creating a regular medical home for South Coast residents.

11 Jan 2016

Rita Mancera’s goal for Puente? “Changing lives”

The New Year marks a new role for Rita Mancera as Executive Director of Puente. Kerry Lobel transitioned into the role of Senior Adviser on December 31.
“I’m thrilled for Kerry, for me, for Puente and for the community. We’ve been preparing for this for more than a year,” Mancera says.
Mancera’s to-do list is as long as you might expect for someone who has poured her heart into Puente since 2006, and she’s already managing programs and cultivating donors. Looking ahead to the new year, she knows that budgets and priorities will fluctuate over time. But to Mancera, the true measure of Puente’s success will always be clear.
“This may sound naïve, but I want to make sure we improve people’s lives. The question I will always ask myself is: are we doing that?
The answer is a resounding yes. Puente’s role in the community has always been grounded in practical solutions, from the earliest days of Rev. Wendy Taylor’s ministry of “bicycles, blankets and beans” for farm workers.
Mancera talks with a farmer at a recent La Sala night.

Mancera talks with a farmworker at a recent La Sala night.

Carol Young-Holt, a longtime member of the Puente Board of Directors, remembers the days when locals had little help from San Mateo County at all. “When I came to the community in 1989, the only San Mateo County Services available were when someone called Child Protective Services or when the occasional itinerant Public Health Nurses came for Well Baby checkups. I was pretty shocked.”
Mancera was with North Street when it merged with Puente. When Lobel took over leadership of the organization in 2006, Mancera helped bring many of the original goals of the South Coast Collaborative to fruition especially in the areas of parent engagement and community building.
Today’s Puente serves a wide range of residents with services that address both the necessities of life and the greater well-being of workers and families. Hundreds of locals have enrolled in health insurance programs through Puente, many of whom are coming to Puente for their first doctor’s appointments – ever.
Mentors from the University of California, Santa Cruz are cultivating college dreams in struggling students at Pescadero Middle and High School. Female drivers are passing their DMV tests and earning their licenses with Puente’s help.
Zumba classes have expanded to three nights a week, and inspired a spinoff fitness walking group for local women. Mancera helped bring Zumba to Puente, and used to be one of the instructors. An emerging culture of health “is so palpable now,” enthuses Mancera. “The food choices people make, the conversations people have. At school events, we would bring tamales and enchiladas. We still eat those, but now people bring fruit and salad, too. We must continue promoting healthy habits and connecting all members of our community to our locally grown products.”
Zumba participants in the fall 2015.

Zumba participants in the fall 2015.

 
Mancera is convinced that over time, some of Puente’s more “tentative solutions” will likely evolve into long-term solutions, responding to issues like the need for a permanent childcare center staffed by qualified local caregivers. Thanks to a grant from the Heising Simons Foundation, Puente is training local parents and childcare providers in how to interact with children, read to them, and cultivate curiosity and language development. The program is already producing results, according to Mancera.
Other long-term solutions on the horizon include somewhere for adults to continue their professional development beyond ESL classes. As a first step, Cañada College will offer a class in career explorations at Puente next month. Mancera also wants to make dreams come true for parents of high school students–engaging them in field trips such as those their youth attend. In this way, the preparation for college becomes a family endeavor.
Mancera has already watched an entire generation of local elementary school students grow into confident teenagers through the Puente Youth Leadership and Development Program. She can’t wait to watch the youngest graduate from college following the lead of the first generations. In the long term, her dearest wish is to see some return as local leaders within community organizations, like Puente and the La Honda-Pescadero Unified School District. Mancera may just be getting started as Executive Director, but she’s already looking to a time when someone raised in Pescadero can complete the circle. “We must continue offering summer academic, enrichment and job opportunities to our local youth to accomplish that and from my past experience, Pescadero is the place where the saying: ‘it takes a village’ is so palpable,” Mancera says.
Daisy, one of the youth in Pescadero, takes a break from homework to be creative.

Daisy, one of the youth in Pescadero, takes a break from homework to be creative.

“I would like to see more of our youth in key positions at Puente. A few are already an essential part of our team. Someday I’m going to be looking for someone to take over the organization,” she says with a smile.
Rita also looks forward to increase the programming that allows more community members to know each other and support each other. “I see our community building efforts growing this year. Puente has a very creative and hardworking staff team that understands the importance of positive social interactions”.
The way Puente makes a difference is because of the support of many individuals and organizations that volunteer their time or provide financial resources. Your ongoing support changes lives, forever.